1. Overview
Epsilon Engineering manufactures and ships precision CNC machined components across India. This policy outlines our shipping, delivery and returns procedures to ensure a smooth experience for all our clients.
All shipments are carefully packaged to prevent damage during transit. We use trusted courier and logistics partners for pan-India delivery.
2. Shipping Coverage
We ship to all major cities and industrial areas across India including:
- Chennai, Bangalore, Mumbai, Delhi, Hyderabad, Pune, Kolkata, Ahmedabad, Coimbatore
- All MIDC, GIDC, SIDCO and industrial estate locations
- Tier 2 and Tier 3 cities — subject to courier availability
3. Lead Times & Delivery
- Standard orders: 5–7 business days from order confirmation
- Express orders: 2–3 business days (additional charges apply)
- Prototype development: 3–5 business days depending on complexity
- Large volume orders: Lead time communicated at time of quotation
Lead times commence after receipt of confirmed purchase order and advance payment (where applicable). Lead times are business days and exclude public holidays.
4. Shipping Charges
- Shipping charges are quoted separately based on weight, dimensions and destination
- FOB Chennai — client bears freight charges unless otherwise agreed
- For regular clients, freight terms may be negotiated
- All shipping charges are subject to applicable GST
5. Packaging
All components are packaged in accordance with industry standards:
- Precision components wrapped in VCI (Volatile Corrosion Inhibitor) paper or bubble wrap
- Rigid outer packaging for fragile or intricate components
- Inspection report and delivery challan included with every shipment
- Custom packaging available on request for sensitive components
6. Tracking
Tracking details are shared via email or WhatsApp upon dispatch. For any tracking queries, contact us at kanakaraj@epsilonengg.in or call +91 89259 58020.
7. Returns Policy
Eligibility for Returns
We accept returns only in the following circumstances:
- Components that do not conform to agreed drawings or specifications
- Dimensional non-conformance beyond agreed tolerances
- Wrong components dispatched due to our error
- Components damaged during transit (must be reported within 48 hours of receipt)
Non-Returnable Items
- Components manufactured to customer-specific designs that meet agreed specifications
- Components modified or processed by the customer after receipt
- Orders cancelled after production has commenced
- Prototype orders once approved and produced to specification
8. Return Process
- Contact us within 7 days of receipt to raise a return request
- Share photos/videos of the non-conforming components and the issue
- Our quality team will review and respond within 2 business days
- If approved, we will arrange pickup or advise return shipping
- Replacement or credit note will be issued within 7 business days of receiving the returned goods
9. Cancellations
- Orders may be cancelled before production commences — advance payment will be refunded less any material procurement costs
- Orders cancelled after production has started are not eligible for refund
- Cancellation requests must be submitted in writing via email
10. Contact Us
For shipping and returns queries, please contact us: