1. Introduction
Epsilon Engineering ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://cncmachining.epsilonengg.in or contact us for our CNC machining services.
By using our website or submitting an enquiry, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
Information You Provide
- Contact details — name, company name, phone number, email address
- Project details — service requirements, materials, quantities, drawings or specifications
- Communication records — emails, messages and enquiry form submissions
Information Collected Automatically
- IP address, browser type, operating system
- Pages visited, time spent on site, referring URLs
- Device type (desktop, mobile, tablet)
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotes for CNC machining services
- Process orders and manage customer accounts
- Send order confirmations, delivery updates and invoices
- Improve our website and service offerings
- Comply with legal obligations
- Send occasional updates about our services (you may opt out at any time)
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers — logistics partners for delivery, payment processors
- Legal authorities — where required by law or court order
- Business transfers — in the event of a merger or acquisition
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no internet transmission is 100% secure.
6. Cookies
Our website may use cookies to enhance your browsing experience. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. Some parts of our website may not function properly without cookies.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us: